© Copyright Morgan Success Group 2011
It's a Fact: Customers can be very nice or demanding and difficult!
Wouldn’t it be wonderful if everyone was polite? But that’s not real life.
While nice customers make life easy, difficult customers challenge even the best employees. Whether it's face-
to-face or on the phone, what's the best way to resolve a difficult situation.
Today's customers are even more demanding than ever before - right or wrong. Because these challenges will
continue to increase in number and complexity, customer service staffs must be prepared to effectively deal
with and satisfy customers.
Customer Service - the RIGHT way! reviews and reveals many critical areas of customer communication and
service - right and wrong - that impacts the bottom line.
This program covers :
•
Why customers are more demanding than ever before
•
How to find out what your customer really wants.
•
How to calm an angry customer
•
How and when to buy time
•
Knowing the right questions to ask and when to ask them
•
Dangerous words and phrases to avoid
•
When and how to transfer to another person
•
Strategies for building customer loyalty
•
How to get your customers to be your best assets.
Let us help you be ahead by DESIGN, not by default!
Customer Service - the RIGHT way!
719-596-1605 Fax- 719-596-0340
“Your presentation on Outrageous
Customer Service added an outside
perspective to this topic that was right
on the mark with our corporate
objective to provide our customers
with service that exceeds their
expectations!
....your presentation has received
rave reviews and ratings from 100% of
the the manager participant feedback
surveys...."
Sr. Director, Retail Selling & Training
GNC - General Nutrition Corp.
It's a Fact: Customers can be very nice or demanding and difficult!
Wouldn’t it be wonderful if everyone was polite? But that’s not real life.
While nice customers make life easy, difficult customers challenge even the best employees. Whether it's face-
to-face or on the phone, what's the best way to resolve a difficult situation.
Today's customers are even more demanding than ever before - right or wrong. Because these challenges will
continue to increase in number and complexity, customer service staffs must be prepared to effectively deal
with and satisfy customers.
Customer Service - the RIGHT way! reviews and reveals many critical areas of customer communication and
service - right and wrong - that impacts the bottom line.
This program covers :
•
Why customers are more demanding than ever before
•
How to find out what your customer really wants.
•
How to calm an angry customer
•
How and when to buy time
•
Knowing the right questions to ask and when to ask them
•
Dangerous words and phrases to avoid
•
When and how to transfer to another person
•
Strategies for building customer loyalty
•
How to get your customers to be your best assets.
Let us help you be ahead by DESIGN, not by default!
Customer Service - the RIGHT way!
“Your presentation on Outrageous
Customer Service added an outside
perspective to this topic that was right
on the mark with our corporate
objective to provide our customers
with service that exceeds their
expectations!
....your presentation has received
rave reviews and ratings from 100% of
the the manager participant feedback
surveys...."
Sr. Director, Retail Selling & Training
GNC - General Nutrition Corp.
